Shipping and Delivery Policy

Shipping and Delivery Policy

We want each order to reach you as quickly as possible
So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.

Delivery methods
We currently use Australia Post, Toll iPEC and TNT as Delivery Partner to deliver your parcel safely and quickly.
For STANDARD deliveries
We use either Australia Post eParcel service.
Please Note: once you choose Safe Drop we cannot help if parcel is lost/stolen. We provide standard eParcel service with signature required on delivery to protect you from parcel loses by Australia Post, however if you choose Safe Drop we are not liable for lost parcel from the time you choose this method of delivery.

For EXPRESS deliveries
We usually use Australia Post Express eParcel so your parcel should arrive overnight if you are in the Express Post delivery network, or as quickly as possible if you are outside the network.

If no one is home

If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.

Delivery time
No products are locally stocked. Therefore we ask you to allow up to 30 days for goods to be imported and shipped to you. In some rare cases this may increase to 90 days but you will be informed prior to your transaction being fulfilled. 

Once in the country, delivery times usually take between 1 to 6 working days for Capital City deliveries and sometimes longer for remote areas.
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

As a general rule, Sydney Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Melbourne around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.

Delivery confirmation
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where a particular item is on a long back-order, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within the indicated time-frame mentioned above. 

If your order is sent by courier, they will email you the delivery details including an estimated delivery time-frame and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’.

If your order is sent by Australia Post, we’ll provide an estimated arrival date so you know approximately when to expect it.

There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.